Support end users internal to your network, including sharing files, chatting with end users, and taking screen shots (among many other functions).Remotely control Windows®, Mac OS® X, and Linux® computers. Create and manage Global Host Lists to share among technicians.Centrally manage Dameware licenses and users.With the centralized version of Dameware Mini Remote Control, you can: Which centralized version of Dameware did you purchase?ĭameware Remote Support and Dameware Mini Remote Control offer different capabilities. This guide assumes that you have Dameware Remote Support centralized or Dameware Mini Remote Control centralized installed. Read SolarWinds Customer Support Information to learn how to properly open a support case and get your case the right level of visibility. If you need implementation help, search the SolarWinds Customer Success Center, or contact our Support Team.

The purpose of this guide is to familiarize you with the Dameware Remote Support and Dameware Mini Remote Control features that are most commonly used by SolarWinds customers. With Dameware Remote Support centralized you can also initiate Internet Sessions to support remote end users outside your network. Centralized versions of Dameware include the Dameware Central Server that manages Dameware licenses, Global Host Lists, and Dameware users. This guide is intended for SolarWinds customers who have purchased Dameware Remote Support centralized or Dameware Mini Remote Control centralized. After the evaluation period, you can convert your evaluation license to a production license by obtaining and applying a license key. If you are not yet a customer, and are interested in evaluating Dameware, you can download Remote Support or Mini Remote Control, fully-functional for 14 days. If you are a customer, you have purchased either a centralized version of Dameware, or a stand-alone version of Dameware. Dameware Remote Support and Dameware Mini Remote Control provide you with tools to troubleshoot and manage systems and support end users.

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